Benugo Privacy Notice
Benugo is committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:
a) the personal data we collect about you;
b) how we look after your personal data when you visit our website (regardless of where you visit from);
c) with whom your personal data might be shared; and
d) your privacy rights and how the law protects you.
Who we are
Benugo Limited is the controller and responsible for your personal data (collectively referred to as “Benugo”, “we”, “us” or “our” in this Privacy Notice).
Personal data which we collect
Personal data provided by you
We collect personal data about you when you:
a) book a table at one of our venues;
b) book an event at one of our venues;
c) sign up to receive our newsletter;
d) purchase delivery products from us;
e) contact us through our website;
f) apply for a job with us;
g) access Wi-Fi at one of our venues; and
h) enquire about having a Benugo in your office.
The personal data collected in the above manner may include your:
a) reservation and/or booking details;
b) full name;
c) date of birth (optional);
d) email address;
e) telephone number;
f) delivery orders;
g) postal address;
h) payment details;
i) venues which you are interested in;
j) CV, covering letter and other application details; and
k) enquiry details.
Personal data provided by 3rd parties
We may receive information about you from other sources (such as online table and event reservation providers), which we will add to the information we already hold about you to help us improve how we provide our services to you.
Special categories of personal data
The only special category personal data which we collect from you from time to time via third parties is health information. For example, we may ask you to provide us with allergen information so that we can cater appropriately for you and/or access requirements so that we can facilitate appropriate access to the premises where we are operating. We will only collect that special category personal data with your explicit consent.
We do not ask for any special categories of personal data to be disclosed to us as part of your job application. Depending on the nature of the role, we may have to conduct further checks at a later stage and, where those checks will involve special categories of personal data, we will explain why we need that information and how we intend to use it.
Personal data about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
a) give consent on his/her behalf to the processing of his/her personal data;
b) receive on his/her behalf any data protection notices;
c) give consent to the transfer of his/her personal data outside the United Kingdom (“UK”) and or European Economic Area (“EEA”); and
d) give consent to the processing of their special category personal data (further details relating to special category personal data is detailed below).
How we use your personal data
Overview
We collect information about you so that we can:
(a) manage your table and event bookings at our venues and ensure that we can provide you with a personalised and memorable experience with us;
(b) process any delivery orders you make with us;
(c) assist you with your queries in relation to our business and/or venues;
(d) review any job applications you submit to us;
(e) provide you with Wi-Fi access at our venues;
(f) conduct research, statistical analysis and behavioural analysis;
(g) carry out customer profiling and analyse your purchasing preferences using known data;
(h) detect and prevent fraud;
(i) notify you of any changes to our website or to our services that may affect you; and
(j) improve our services.
Marketing
We would like to send you information by email about our products and services and special offers which may be of interest to you. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business)
We will only send you marketing messages when you click to subscribe on our website or tick the relevant consent box when you provide us with your personal data. You can ask us or third parties to stop sending you marketing messages at any time. If you have consented to receive such marketing from us, you can opt out at any time by using the unsubscribe function on each of our emails or by contacting us directly through the “Get in touch” section of this website.
When we might share your personal data with third parties
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment card information.
As an essential part of being able to provide our services to you, we do share your data with the following categories of third parties:
(a) service providers that help us get any purchases you make through our website to you, such as delivery companies and payment service providers;
(b) service providers that provide reservation systems for our venues, such as Design My Night and OpenTable;
(c) service providers that help us run our business such as our marketing platform provider (AirShip) who records your marketing preferences and sends our email communications to you, website hosting providers, website developers and providers of Wi-Fi access at our venues;
(d) professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it;
(e) law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
(f) third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided in this Privacy Notice.
How we ask for consent
In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent (except when subscribing to our newsletter via our website, when we will ask you to click on subscribe). By checking these boxes, you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what are your rights as a data subject (all of which is set out in this Privacy Notice).
How we keep your personal data secure
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.
All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all our policies and procedures.
In addition to these operational measures, we also use a range of technologies and security systems to reinforce these policies and procedures, including ensuring that:
(a) access to personal data is strictly restricted to those employees who need to access this information as part of their role;
(b) we store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall;
(c) information used for reporting and/or customer profiling purposes is anonymised (so that it does not identify you);
(d) we store your personal data on secure servers;
To make sure that these measures are suitable, we run vulnerability tests regularly. Audits are routinely scheduled to identify areas of weakness and non-compliance.
How long do we keep your personal data
We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided in this Privacy Notice.
Transfers of your personal data out of the UK and EEA
All information you provide via our website is stored on our secure servers within the UK and or EEA. If any data that we collect from you is transferred to, or stored at, a destination outside the UK and or EEA at any time, we will update this Privacy Notice accordingly.
When you link to one of our trusted third-party reservation supplier websites, our marketing platform provider (MailChimp), you sign up to receive our newsletter or to a social media site via our website, any personal data which you provide them may be transferred or stored outside the UK. Please check their websites’ privacy notice carefully or get in touch with us for more information.
Your rights
The right to access information we hold about you
At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request, we will respond within 30 days.
The right to correct and update the information we hold about you
If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased
If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.
The right to object to processing of your information
You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.
The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing.
The right to data portability
You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.
For your security we may need to verify your identity before we process your instructions above.
Take care when linking to our social media sites
Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible. If you would like more information about how any information posted on these sites will be used, please read the sites’ privacy notice carefully.
Contacting us
If you have any queries about this Privacy Notice, need further information about how Benugo use your personal data or wish to lodge a complaint, please contact us by any of the following means:
- phone us on: 0207 242 3726
- email us at: dataprotection@wshlimited.com
- write to us at: Benugo, TVP 2, 300 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT contact us using our “Get in Touch” page on the website.
You also have the right to lodge a complaint with the Information Commissioner’s Office directly. Further information, including contact details, is available here.
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.
This Privacy Notice was last updated on 26th September 2023.